/ CUSTOMER CARE
By ordering or enquiring about our handmade pies and deli goods you will automatically subscribe to this valuable customer service. If you do not wish to be emailed about items of interest and special offers please notify us by email, when you receive an email from us there is an ‘unsubscribe’ link at the bottom of the email, click this to remove your details from our list.
Hearty Pies have a fully secure on-line processing system through Pay Pal for taking credit card payments and you can be confident when purchasing from us.
Hearty Pies does not disclose your information to any other parties other than for the processing of your order.
Our policy is to keep the personal information we receive from our website completely confidential, and it is used solely for internal purposes.
We hope to add new products to our range from time to time. We may like to e-mail you with updates on new offerings. Please e-mail us and tell us if you DO NOT wish to receive such occasional e-mails.
All our information is held on accordance with the UK Data Protection Act.
Terms & Conditions
All prices are inclusive
Midday Tuesday is the order deadline for your Friday delivery so, unfortunately, any goods ordered after this time will be dispatched on the Thursday of the next week.We also offer a collection service.
If you need an order delivered on a special day please give us a call and we will do our best to get it to you sooner.
UK mainland orders: delivery charge is £7.50 for ALL orders.
Free delivery on orders over £45
If in the unlikely event that you are unsatisfied with the goods received then please contact us within 24 hours of receiving the parcel so that the matter can be rectified.
Please note that we cannot accept responsibility for parcels once they have been passed on to our carriers. We can track the parcel for you and give you a telephone number to contact (your local depot).
In the event of non-arrival of your order then please contact us within 24 hours of the expected delivery date and advise us so that we can investigate on your behalf.
By placing an order with HEARTY PIES you are agreeing to the implied and express terms as listed above. Your statutory rights are not affected.